Frequently Asked Questions

Q: Are your psychic readers real?
A: Our psychics are handpicked by us and they are extensively screened and tested for accuracy, professionalism, compassion and the desire to help others. They are required to score a minimum of 90% accuracy on testing in psychic readings and predictions. They must provide multiple prior client references that are all contacted and varified. There is a great deal of investigation done prior to any Psychic becoming an Advisor within the SGP Readers Family.

Q: How long have your psychics been in business?
A: We make sure all of our readers have had a minimum of 5 years reading experience with clients. We measure our success by the quality of our psychics and the value of our service.
We believe that you should come away from your reading feeling uplifted and empowered to deal with whatever your future may bring. Our readers strive to provide you with a positive guide to your future.

Q: Are my credit transactions and financial information completely safe when entered in my Member account?
A: Any payments for product or service with Spiritual Guided Psychics is through our Third Party Merchant Banking secured with Moneris Solutions Merchant Processing Centre integrated through the Bank of Montreal. We do not have access to, nor gather or retain at any time in our records any customer financial, or credit card information. This is a safe was when yu enter yuor card information at a store or do banking on-line.
Your Credit Card transaction will only be for the exact amount that you preaurthorize during each transaction.

Q: How do you find your psychic readers?
A: While we seek out the most qualified and gifted clairvoyants around the country, many of our Readers find us. They often come to us via word of mouth. Evidently, the buzz about our company is out there. And we're rapidly becoming known within psychic circles as a company with heart, credibility and great customer service. Many attend and have come to us through venues such as The Readers Studio's World Tarot Conference held in New Jersey each year.

Q: What kind of questions can your psychics answer?
A: Our psychics take what they do very seriously. They specialize in topics ranging from love and relationships, money and career, contacting the dead, as well as past lives exploration for you.. Some work with their own and also their cients spirit guides and guardian angels.
But please keep in mind that our service is for entertainment purposes only. Our psychics make every effort to provide you with helpful advice. However, this information should not be used in place of any recommendations by medical professionals or other professional counselors.

Q: Can I choose the psychic I talk with?
A: Yes. When you login to your member account, you can choose the type of reading and/or the topics you'd like to cover in your reading , as well as choose the mode of reading you would like; live chat, psychic phone readings or an email reading. You can also browse our advisor’s bios to see which readers are currently available and who's on line right now. You can also send a message to book an appointment with yur cohosen Advisor is they are not currently on line.

Q: What is the average length of a psychic reading for a regular customer?
A: It depends on the number and complexity of the question(s), of course. However, we recommend you allow yourself at least 15-20 minutes, in order to have a satisfactory reading experience. Keep in mind that an answered question will often lead to new questions.

Q: How accurate are your psychic readers?
A: Our Psychic Managers screen and test the skills of each psychic prior to hiring them. Every psychic is tested for accuracy, professionalism, compassion and desire to help others. And, we constantly seek out customer feedback, checking back with each new customer after their first reading. Our expectations are high, and the individual testing must support a minimum of a 90% accuracy in reviewed results and predictions.

Q: How much does a psychic reading cost?
A: We have a great introductory offer. Your first two minutes are free when you register as a new member. Registration is at no charge.
When you purchase time on your account, you don't have to use all of your time at once; your minutes that stay in your account are good for one year from purchase and you may speak with one or several psychics.

Standard rates:

The cost per minute is decided upon by the individual Readers and posted on their Profiles.

Q: What forms of payment do you accept?
A: We accept all major credit cards, debit cards, and PayPal. We will charge your credit card only for the amount you specify.

Q: How will charges appear on my card's statement?
A: For your privacy, charges will always appear on your credit card statement as "H/C Marketing & Consulting."

Q: How long are my minutes good for?
A: Your minutes are good for an entire year from the date of purchase.

Q: Do I have to use my minutes all at once?
A: No. The minutes you purchase can be used at any time, in any increments,with any Psychic.

Q: What if I am not happy with the service?
A: If you do not like the psychic you have received a reading from for any reason, send an email to admin@spiritualguidedpsychics.com and we will have another psychic read for you. Each complaint will be addressed on an individual basis with SGP Administrators.
If you are a first-time user and you are dissatisfied with your psychic reading, we will provide you another reading and if you are still dissatisfied we will consider giving you a refund. However, if a refund is issued you will automatically be blocked from further sessions on this site. Your privacy is protected and all information is kept confidential.

Q: I ordered an email psychic reading, but I have not received it yet?
A: Our psychics reply to your readings as soon as they can, but it does vary from reader to reader. Sometimes delays can occur, but generally you will receive your email reading the next day or within 24 hours. If it has still not arrived, please contact us with your receipt number.

Q: How do I choose a psychic reader?
A: You can search through the profiles of our readers. You might see a friendly face, or perhaps you will be assured by one of their client testimonials and find you have a closer connection with one specific reader. On their profile page, it will show if they are currently logged in and ready to give a reading. You choose whether that reading is by live chat,a psychic phone reading or email. When you buy a reading , you can elect your preferred reader. Readers that are offline when you check can also be messaged to set up an appointment time for chat or phone or they are also available for email psychic readings and dream interpretations.

Q:Is there a limit to the number of questions I can ask in my email reading?
A: There is no limit to the number of questions you can ask, or information you want to give regarding the particular subject or area of interest you have chosen on the E-Mail Reading Request Form. The reader will reply to the questions which they are drawn to answer. You may need to purchase multiple email readings if you have many questions regarding different areas of interest or subjects, or if you require the reader to go into even further depth on anything they have told you.

Q: How do psychic phone readings and e-mail psychic readings work?
A: It varies from reader to reader. Some readers use solely their psychic and clairvoyant skills, while others are mediums or have spirit guides and angels who pass on messages. Some readers can also read your stars and gain insight about you through the ancient techniques of astrology, Tarot cards, angel cards, crystals and numerology are also tools which can be used to assist in a reading to discover the answers to your questions. In many cases, a combination of these techniques is used to provide you with a complete experience.

Q: What if I have more questions about your website or becoming a member?
A: You can send an email to admin@spiritualguidedpsychics.com or use the Customer Service contact form.

Q: What happens if I am in the middle or a phone or live chat reading and my time is running out?
A: You will be notified that you need to purchase more time if you intend to continue your reading. This notification allows you to purchase additional time during your reading, without disconnecting from the psychic you are currently talking to or chatting with. If you run out of time while receiving a reading, the notification message will be given, allowing you the option of purchasing more time to add to your account. Your psychic will be placed on hold while you make your decision.

Q: How will I know when a recharge message is playing?
A: During a phone reading, you and your psychic will both hear a tone, signifying that you have one minute left in your account. When you reach zero minutes, you will hear your purchase options, while the psychic is hearing a message to stay on hold until you make a decision about extending your current reading. By making a purchase, you will be able to continue your reading with the same psychic.
During an online chat, the amount of time you have in your account is displayed at the top of the window. When you run out of time, a message will appear in your chat window with a link to your recharge options. By making a purchase, you will be able to continue your reading with the same psychic.

Q: What is a user name and how do I choose one?
A: A user name is the name you have created which is used to log into the spiritualguidedpsychics.com website and identify yourself to psychics. Please note: psychics will not have access to your real name and personal information. A user name can be anything you choose, but must be at least 6 characters and a maximum of 20 characters. The user name may contain spaces, but not special characters.

Q: Can I change my user name at a future time?
A: Yes, once you have logged into the system, you can go to the "Change Password or PIN" link from your member account menu and edit your user name and other client information.

Q: Are certain user names not acceptable?
A: Yes, spiritualguidedpsychics.com will review user names; please do not create a user name which is explicit in language or theme.

Q: How do I access my account information?
A: Log into your member account on the spiritualguidedpsychics.com website to access your account information. From the navigational menu, you will be able to select links associated with your account.

Q: What type of information is in My Account section?
A: We make it easy for you to see your payment history, psychic sessions chat history and E-Reading dialogue, payment types, account balance, edit all of your personal information, and send and receive spiritualguidedpsychics.com e-mail.

Q: What are some of the features in My Account area?
A: Check your spiritualguidedpsychics.com e-mail for answers to questions using our psychic e-mail service

• Check, create, add, or modify your Favourite Psychics list
• Change your password
• Edit your name or address
• Change your phone number
• Verify, add, or modify your payment methods
• See your readings history, usage details, and purchase history

Q: Can I see details of my purchases and psychic readings?
A: Yes. You can access all of the details associated with your purchases and psychic readings when you log in to your spiritualguidedpsychics.com member account. The information you will find is summarized below:

Usage Details

• Date and time of session
• Length of session (in minutes)
• Session type: Chat/Phone
• Psychic name and extension
• Access to psychic's listing information

Q: Once I find my ideal psychic, then what?
A: If you have an account, you can chat/talk or email with the psychic for your personal favourites list. When you log into your account you will see the status of all your favourite psychics. You can also schedule an appointment if your favourite psychic is busy or not available.

Q: What happens if the psychic I want to talk to is busy?
A: Each psychic has a status button that reflects whether they are available to take calls or chats. If a psychic's status button reads "Unavailable" or "On a Call/Chat," clicking it will present you with the opportunity to schedule an appointment or choose another reader. When you schedule an appointment, once the psychic becomes available they will confirm a suitable time for your reading.

Q: Does spiritualguidedpsychics.com use cookies?
A: Spiritualguidedpsychics.com, like most secure websites, uses cookies. These are small packages of data saved on your computer to make future visits to our site easy. For instance, when you log into the site, if you selected the "Remember my ID on this computer" option, you would not need to re-enter your user name and password every time you visit our site. We can also display the specific psychics or content you are most interested in. We also use cookies to track the most popular pages on our website; info that will be used to improve spiritualguidedpsychics.com!

Q: I am having difficulties joining this site.
A: The primary reason for technical difficulties is incorrect browser settings. Please check your settings.

1. Internet Explorer Is Recommended. If you are a Netscape user, please set your browser to "Internet Explorer Emulator."
2. JavaScript must be enabled and your browser must be set to allow session cookies from this site.

Q: Is there a charge to join spiritualguidedpsychics.com? Membership or Ether Membership?
A: No. Membership for both is always FREE. If you are not a member, join both for free.

Q: I have lost or forgotten my username and password. How do I retrieve this information?
A: Request username and password. After entering the email address you used when joining the site, your information will be emailed to you.

Q: Is my financial information safe?
A: Yes, all of your information is safe and secure through Pay-Pal and Moneris. All payments for product or service with Spiritual Guided Psychics is through our Third Party Merchant Banking secured with Moneris Solutions Merchant Processing Centre integrated through the Bank of Montreal. We do not have access to, nor gather, nor at any time retain in our records any customer financial, or credit card information.

Q: What about my privacy?
A: All members of spiritual guided psychics.com are protected through our privacy policy.